Dollishill Storage Service Terms and Conditions
These Terms and Conditions apply to all Dollishill Storage services and set out the rules that govern the booking, use, payment, cancellation, and return of stored items. By placing a booking with Dollishill Storage, the customer agrees to be bound by these terms. Please read them carefully before confirming any reservation or delivering any items into storage. These terms are written to be clear, practical, and fair, and they are intended to support a straightforward storage service for domestic and business customers alike.
Throughout this document, references to “we”, “us”, and “our” mean Dollishill Storage, and references to “you” or “your” mean the customer, account holder, or any person authorised to act on the customer’s behalf. These storage service terms apply alongside any booking confirmation, invoice, inventory record, or written instructions agreed between the parties. If any additional written agreement is made, it will apply only to the extent that it does not conflict with these terms.
By using our storage facilities or arranging collection and placement of goods, you confirm that you are legally able to enter into a contract and that all information you provide is true, complete, and current. You must ensure that all stored goods are owned by you or that you have permission from the owner to store them. You are responsible for any instructions, declarations, or representations made in connection with your storage booking and for making sure that all items stored are lawful to possess, move, and retain.
1. Booking Process
All storage bookings are subject to availability and confirmation by us. A booking request may be made by phone, email, online form, or any other method we make available from time to time. However, a request does not become binding until we have accepted it and, where required, received the relevant deposit, payment, or signed acceptance of these terms. We reserve the right to decline a booking at our discretion if we believe the arrangement is unsuitable, unlawful, incomplete, or outside the scope of our service.
At the time of booking, you must provide accurate details about the items to be stored, the size or volume of the goods, any special handling requirements, and the intended duration of storage. You must also tell us about any items that are fragile, valuable, hazardous, perishable, or subject to legal restrictions. If your declaration is incomplete or inaccurate, we may adjust the booking, refuse storage, charge additional fees, or require the removal of any non-compliant goods. A confirmed booking does not guarantee acceptance of items that do not match the information provided.
2. Storage Conditions and Access
We will use reasonable care in handling and storing your goods in accordance with the service agreed. Access to stored items may be subject to prior notice, opening hours, security procedures, identification checks, and any operational limitations in place at the time. We may also require that access be supervised. Where we offer collection or delivery services, you must ensure that premises, access routes, and unloading areas are suitable and safe. Any delay caused by inaccurate access information, restricted entry, or failure to prepare the goods for collection may result in additional charges.
You must not store any item that is prohibited by law, unsafe for storage, or likely to cause damage, contamination, odour, infestation, or nuisance to people, property, or the environment. This includes, without limitation, illegal goods, flammable materials, explosives, toxic substances, unauthorised firearms, live animals, plants requiring special care, and perishable goods likely to deteriorate. If we suspect that prohibited items have been stored, we may inspect, isolate, remove, dispose of, or report the goods in line with legal requirements and our internal procedures.
3. Payments and Charges
The customer agrees to pay all fees associated with the storage service, including storage rent, collection charges, delivery charges, handling fees, packaging costs, administration charges, late payment interest, and any reasonable expenses incurred in relation to non-compliance, damage caused by your items, or enforcement of these terms. Prices may be quoted on a weekly, monthly, or other periodic basis and may vary according to the amount of space used, the type of goods stored, the length of storage, and any special service requested. Unless stated otherwise, all charges are due in advance.
Payments must be made using the methods we accept at the time of booking or invoicing. If a payment fails, is reversed, or is disputed without good reason, we may suspend access to goods, refuse release of goods, or terminate the service subject to applicable law. Any overdue amount may attract interest at the statutory rate or such lower rate as we decide to apply, together with reasonable recovery costs where permitted. You remain responsible for charges until all stored goods are collected and the account is settled in full.
We may revise our fees from time to time. Where a price change affects an ongoing storage arrangement, we will give reasonable notice where practicable. Any promotional price, discount, or special rate applies only for the period and conditions stated at the time it is offered. If the scope of the storage service changes because the goods occupy more space than declared, require special handling, or present a risk not previously disclosed, we may reprice the booking accordingly. A Dollishill Storage account is not transferable without our written agreement.
4. Cancellations, Amendments, and Termination
Bookings may be amended or cancelled subject to the terms provided at the time of reservation and any minimum notice period we apply. If you cancel before goods are collected or delivered into storage, cancellation fees may still apply where we have reserved space, arranged labour, or incurred other costs in preparation for the booking. If you have already paid in advance, any refund will be calculated after deducting valid charges, cancellation costs, and any non-recoverable expenses. We may refuse a refund where the service has already been provided in full or in part.
If you wish to end a storage arrangement, you must provide notice and collect your items within the required period. If goods are not collected by the agreed end date, storage charges may continue to accrue until the items are removed and the account is cleared. We reserve the right to terminate the agreement immediately if you breach these terms, fail to pay, store prohibited items, provide false information, or create a health and safety risk. In serious cases, we may also notify relevant authorities where required by law.
We may suspend or end the service if continued storage becomes impractical, unsafe, unlawful, or impossible for reasons beyond our reasonable control. If we terminate the agreement for operational reasons, we will give reasonable notice where possible and work with you to arrange the return of your goods. Where termination arises from your breach, you will remain liable for all sums due and any costs we reasonably incur in connection with removal, handling, storage, disposal, or enforcement. Termination does not affect any rights or obligations that have already arisen.
5. Liability and Risk
We will exercise reasonable care and skill in providing the storage service, but the customer acknowledges that storage involves some inherent risk. Except where liability cannot be excluded by law, we are not responsible for loss or damage caused by events outside our reasonable control, including fire, flood, theft by third parties, accidental damage not caused by our negligence, vermin, mould arising from the nature of the goods, or deterioration due to the condition or packaging of the items stored. You are responsible for ensuring that your goods are appropriately packed, labelled, and protected for storage.
We do not accept liability for loss of profit, business interruption, loss of opportunity, indirect loss, or consequential damage. To the extent permitted by law, our total liability in relation to any claim arising from the storage service will be limited to the lesser of the value of the affected goods proven by reasonable evidence or any insured amount expressly agreed in writing. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited.
You must notify us of any alleged loss, shortage, or damage as soon as reasonably possible after discovering it. Any claim should be supported by evidence, including photographs, a description of the items, purchase records, or other reasonable proof of value and condition. Failure to notify us promptly may affect our ability to investigate the matter and may reduce or eliminate any remedy available. If we inspect a claim, you must cooperate fully and permit reasonable access to relevant records, goods, and packaging. This liability framework applies to all Dollishill storage services, whether the items are placed in a unit, held in transit, or handled as part of a managed service.
6. Customer Responsibilities
You are responsible for maintaining insurance for your goods unless we have expressly agreed in writing to provide cover. You should ensure that insurance is sufficient for the replacement value of the items and any risks associated with storage. You must keep your contact information, billing details, and collection instructions up to date. Any failure to do so may result in missed notices, delayed access, additional charges, or the mistaken disposal of goods after lawful notice has been given.
You must take reasonable steps to protect items before storage, including using suitable packaging, removing liquids where appropriate, cleaning items if necessary, and disclosing any special handling requirements. Any item stored in a damaged, poorly sealed, dirty, or unstable condition is stored at your own risk. Where goods require assembly, dismantling, lifting, or specialist handling, you are responsible for telling us in advance so that we can assess whether the service can be provided safely.
You must not use the storage facilities for unlawful activity, for the concealment of goods, or in any way that interferes with our operations or the rights of other customers. You must comply with all reasonable instructions given by our staff in relation to safety, movement of goods, identification, or access control. If your conduct, or the conduct of anyone acting on your behalf, causes loss or disruption, you may be liable for the resulting costs. These obligations form part of the wider Dollishill Storage terms and apply whenever you use the service.
7. Waste Regulations and Disposal
Where items are no longer required, unsuitable for storage, damaged beyond reasonable use, or subject to legal disposal requirements, they must be handled in accordance with applicable waste regulations. You must not leave unwanted goods, packaging, hazardous waste, electrical waste, confidential papers, batteries, paint, oils, chemicals, or other regulated materials unless we have expressly agreed to accept them and can lawfully do so. If any item is capable of being treated as waste, you remain responsible for ensuring that it is identified correctly and handled in compliance with environmental and disposal laws.
If goods are abandoned, not collected after notice, or cannot be returned because of unpaid charges or incorrect instructions, we may treat them as abandoned only where permitted by law and after giving the notice required by applicable legislation or our contractual procedures. We may arrange disposal, recycling, donation, or destruction of items where lawful and appropriate. Any costs associated with lawful disposal, environmental handling, or specialist waste treatment may be charged to you where the need for disposal arises from your breach, your failure to collect items, or your failure to disclose restricted contents.
You are solely responsible for ensuring that no item delivered for storage contains hidden waste, residue, contamination, or materials that require a permit or special handling. If we become aware of a breach of waste-related obligations, we may refuse acceptance, isolate the item, return it to you, or arrange lawful disposal. You will be liable for any resulting storage disruption, cleaning costs, waste transfer charges, or third-party costs incurred as a result of your failure to comply with these requirements.
8. Force Majeure and Operational Changes
We are not liable for any failure or delay in performance caused by events outside our reasonable control. These may include severe weather, fire, flood, utility failure, industrial action, transport disruption, pandemics, acts of government, security incidents, or other unforeseen events that affect our ability to provide storage services. If such an event occurs, we may suspend operations, alter access arrangements, move goods to a different safe location, or adjust service times as necessary. We will take reasonable steps to minimise disruption but are not responsible for delays caused by matters beyond our control.
We may also make reasonable operational changes to improve safety, efficiency, compliance, or service quality. This may include changes to booking procedures, access requirements, handling methods, payment systems, or storage allocation. If a change materially affects your service, we will seek to give notice where reasonably possible. Continued use of the service after notice of a change will be treated as acceptance of the updated arrangement, unless the change is prohibited by law or we agree otherwise in writing.
9. Governing Law and Jurisdiction
These terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes and claims, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where the customer is entitled to bring proceedings in another jurisdiction under mandatory law. If any part of these terms is found to be invalid, unlawful, or unenforceable, that part will be severed to the minimum extent necessary and the remaining provisions will continue in full force.
These terms represent the entire agreement between the parties in relation to the storage service unless otherwise agreed in writing. No waiver of any right or remedy shall be effective unless made in writing, and any delay or failure by us to enforce a provision shall not be treated as a waiver of that provision. The headings in these terms are for convenience only and do not affect interpretation. The customer accepts that a storage service agreement is formed on the basis of these conditions and any confirmed booking details, and that the storage terms are intended to apply fairly and consistently to all customers.
By confirming a booking, delivering goods into storage, or otherwise using Dollishill Storage services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.