Storage Dollis Hill Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Dollis Hill provides storage, handling, and related removal and transport services to private and business customers. By making a booking, paying a deposit, delivering goods to our facility, or allowing our team to collect goods from your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions the following expressions have the meanings shown below:
Customer means the person, firm or company who requests or receives services from Storage Dollis Hill.
We, us, our means Storage Dollis Hill, the provider of storage and associated services.
Services means any storage, collection, delivery, packing, handling, loading, unloading, or removal services provided by us.
Goods means any items stored by us or handled by us in connection with the Services.
Contract means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
We provide storage facilities and related removal and transport services to customers who require secure space for their goods and, where requested, assistance with moving items to and from our storage facility. Our services may include collection, delivery, packing assistance, and loading or unloading at residential or commercial addresses.
The exact scope of the Services, including the type and size of storage unit and any removal or transport assistance, will be confirmed in writing at the time of booking.
3. Booking Process
3.1 You may request a quotation for Services by contacting us and providing accurate information regarding the nature, volume, and approximate value of the Goods, the addresses involved, access conditions at each address, and any special handling requirements.
3.2 Quotations are based on the information you provide. If the information is incomplete or inaccurate, we may adjust the quotation or charge additional fees where necessary. Quotations are not binding until a booking is confirmed.
3.3 A booking is only confirmed when we issue a written confirmation setting out the agreed Services, date or dates of service, storage unit type or size, and the price, and when any required deposit has been paid by you.
3.4 By confirming a booking, you warrant that you are the owner of the Goods or have full authority from the owner to enter into the Contract and to give instructions regarding the Goods.
4. Access and Customer Responsibilities
4.1 You are responsible for ensuring that our team has suitable access to your premises and to any locations involved in the collection or delivery of Goods. This includes arranging parking permissions where required, informing us of access restrictions, and ensuring that entrances, stairways, lifts, and corridors are clear and safe.
4.2 You must pack and prepare the Goods in a way that is suitable for storage and transport unless we have agreed in advance to provide packing services. Fragile or high-value items must be appropriately protected.
4.3 You must not store any prohibited or illegal items. This includes but is not limited to explosives, flammable substances, gas cylinders, chemicals, perishable goods, live animals, plants, cash, securities, and any item that is unlawful to possess or store.
4.4 You agree to provide our team with accurate instructions and to be present or represented at the agreed times for collection and delivery of Goods. If you or your representative are not available at the agreed time, we may apply additional waiting or rearrangement charges.
5. Payments and Charges
5.1 All charges for Services, including storage fees and any removal or transport charges, will be set out in our quotation and booking confirmation. Prices are stated in pounds sterling and are inclusive or exclusive of VAT as specified at the time of booking.
5.2 We may require payment of a deposit at the time of booking. The balance of any removal or transport charges is typically due at or before completion of the initial service date, unless otherwise agreed in writing.
5.3 Storage fees are usually charged in advance on a weekly or monthly basis. You agree to pay storage fees for the duration of storage, together with any applicable administration or late payment charges.
5.4 Payment must be made using an accepted payment method as notified to you. You are responsible for ensuring that your payment details are current and that payments can be collected when due.
5.5 If you fail to pay any amount due under the Contract, we may charge interest on the overdue amount at the statutory rate from the due date until payment is received in full. We may also suspend services, restrict access to your Goods, or ultimately exercise a right of sale or disposal of Goods in accordance with applicable law and these Terms and Conditions.
6. Changes and Cancellations
6.1 If you wish to change the date, time, or scope of the Services, you must notify us as early as possible. We will use reasonable efforts to accommodate changes, but we cannot guarantee availability. Changes may result in revised charges.
6.2 You may cancel a removal or transport booking by giving us notice. If you cancel with sufficient notice, any pre-paid charges may be refunded subject to any reasonable administration fee. If you cancel at short notice, we may retain all or part of your payment or deposit to cover costs and lost capacity.
6.3 For storage services, you may terminate the Contract by giving the minimum notice period specified in your storage agreement. If you vacate your unit without giving the required notice, storage fees may continue to be payable until the end of the notice period.
6.4 We may cancel or suspend the Services if you breach these Terms and Conditions, if you fail to make payment when due, if providing the Services would be unsafe or unlawful, or in the event of circumstances beyond our reasonable control.
7. Storage Use and Access
7.1 You must use the storage facility and any allocated unit solely for storing Goods in accordance with the Contract. You must not live or work in the storage unit or use it for any purpose other than storage.
7.2 Access to the storage facility and to your unit will be subject to our opening hours, security procedures, and any reasonable rules we notify to you from time to time.
7.3 We may enter your unit in an emergency, where required by law, where necessary to prevent damage or danger, or where we have reasonable grounds to believe that you are in breach of these Terms and Conditions, including suspected storage of prohibited or illegal items.
8. Waste, Rubbish and Environmental Regulations
8.1 You must not leave waste, unwanted items, or packaging in common areas, loading bays, or outside your storage unit. All rubbish remains your responsibility and must be removed from the site by you unless we have agreed in advance to provide a waste removal service.
8.2 If we agree to remove waste or unwanted items, additional charges will apply. We will handle and dispose of such items in accordance with relevant waste and environmental regulations, wherever reasonably practicable.
8.3 You must not store hazardous, toxic, or environmentally harmful materials. We reserve the right to refuse to store or handle any Goods that may pose a risk to people, property, or the environment.
8.4 If you leave Goods or waste behind after vacating your unit, we may, at our discretion, treat them as abandoned. We may remove, dispose of, or sell such items and charge you for the costs incurred. Any sale proceeds may be applied to your outstanding balance, with any surplus being held for you where legally required.
9. Liability and Insurance
9.1 We will take reasonable care in handling and storing your Goods. However, you acknowledge that there are inherent risks associated with storage and transport, and you are responsible for ensuring that your Goods are adequately insured against loss or damage.
9.2 Unless we agree otherwise in writing, our liability for loss of or damage to Goods arising from our negligence or breach of contract is limited to a maximum amount per consignment or per storage unit, as specified in your booking confirmation or storage agreement.
9.3 We will not be liable for any loss or damage that arises from your own acts or omissions, from the nature or condition of the Goods, from insufficient or improper packing carried out by you or a third party, from inherent vice in the Goods, or from normal wear and tear.
9.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services, whether in contract, tort, or otherwise.
9.5 We are not liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to adverse weather, traffic conditions, accidents, industrial disputes, acts of terrorism, or acts of public authorities.
10. Customer Indemnity
10.1 You agree to indemnify us against all claims, liabilities, damages, costs, and expenses arising as a result of your breach of these Terms and Conditions, your negligence, or any claim by a third party relating to the Goods or your use of the Services.
10.2 This indemnity includes, without limitation, any claims relating to prohibited or illegal items, unsafe packing, and failure to comply with waste and environmental requirements.
11. Complaints and Claims
11.1 If you believe that we have not performed the Services with reasonable care and skill, or if you believe that your Goods have been lost or damaged while in our care, you must notify us in writing as soon as reasonably practicable.
11.2 For removal and transport services, any visible loss or damage should be noted at the time of delivery where possible. Any subsequent claims must be raised within a reasonable period after delivery, together with supporting evidence.
11.3 For storage services, you must inspect your Goods upon removing them from storage and notify us promptly of any concerns. Failure to notify us within a reasonable period may affect our ability to investigate and may limit or exclude any liability.
12. Data Protection and Privacy
12.1 We will collect and process personal data about you for the purpose of providing the Services, administering your account, and complying with our legal obligations.
12.2 We will handle your personal data in accordance with applicable data protection legislation and our privacy practices as notified to you from time to time.
13. Termination
13.1 Either party may terminate the Contract by giving notice in accordance with any agreed minimum term or notice period for storage services, or as permitted under these Terms and Conditions for removal or one-off services.
13.2 We may terminate the Contract immediately if you commit a serious breach of these Terms and Conditions, if you fail to make payment when due and do not remedy this within a reasonable time after being requested to do so, or if we reasonably suspect unlawful activity.
13.3 Upon termination, you must pay all sums owing to us and remove your Goods from our facility by the date specified. If you fail to remove your Goods, we may exercise our rights in respect of abandoned Goods, including sale or disposal, in accordance with these Terms and Conditions and applicable law.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services.
15. General Provisions
15.1 These Terms and Conditions, together with the booking confirmation and any written variations agreed by us, constitute the entire agreement between you and us in relation to the Services and supersede any prior understandings or representations.
15.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.
15.3 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.4 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or transfer our rights and obligations where reasonably necessary in connection with our business.
15.5 We may update these Terms and Conditions from time to time. The version that applies to your Contract will be the version in force at the time your booking is confirmed, unless we notify you of changes and you continue to use or renew the Services after such notification.
